New technology is changing the way field service is delivered, and companies who fail to adapt risk disruption. As a result, industry leaders are transforming their field service organizations to increase competitiveness and profitability. Where are you in this journey?Listen to TSIA’s VP Research, Social and Technology John Ragsdale and ServiceMax's VP, Global Customer Transformation and author Patrice Eberline as they discuss what modern field service looks like, new tools and best practices to help you realize where you are along the service maturity curve (including industry benchmarks), prioritize where you want to go, and begin to develop your plan to get there. These tools and the approach we’ll discuss are key to any business case, whether your company is in the initial phases of service transformation, or in an expansion or continuous improvement phase.
VP Research, Technology and Social, TSIA
VP, Global Customer Transformation, ServiceMax
Publish Date: December 15, 2016
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