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On Demand Webinar

Managed Services - The Beating Heart of Transformation

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Across the technology industry, product revenue growth rates are flat to declining while services revenues are on the rise.

Customers are choosing to consume their tech on a subscription basis as part of new “as-a-service” models, and if you think your traditional product-centric technology company is immune to the rise of as-a-service offers, you’re fooling yourself.

This is why the technology industry’s leading companies have begun changing their business models to focus less on products and be more about services and customer outcomes.

Taking on Managed Services deals typically requires:

  • Product companies to develop new organizational capabilities. As an example, sales and finance must collaborate on new pricing, revenue recognition, and compensation models.
Delivering Managed Services offers will require:
  • Services organizations to build capabilities related to monitoring customer environments, driving adoption, and helping customers optimize costs.
Join us for this 45-minute webinar, to explore why Managed Services is flourishing and how to develop the core set of Managed Services capabilities that can make this practice the beating heart of your organization’s transformation to service subscription-based relationships with your customers.

 

Presented By:

Jeff Connolly

Sr. Director, Managed Services Research, TSIA

Publish Date: March 4, 2020