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On Demand Webinar

Managed Services KPIs: What to Measure to Drive Your Digital Transformation

Have you been asked to implement a managed services delivery organization complete with financial and operational KPIs? Or to present the performance of a managed services organization to leadership but found it challenging to identify the correct metrics?

To be successful we must be experts at measuring our environments and producing the appropriate financial and operational KPI’s. Even if you have had a great competency in this space in the past it is not necessarily what will make you successful in the future. We are in a time of massive technology services industry transformation from product and transaction-led engagements to subscription and service-led growth, and these new engines are being powered by cloud and SaaS models.

Join Jeremy Blanton, TSIA’s director of managed services, for this 45-minute interactive webinar, where he will dive deep into the elements required to execute a flawless approach to performance indication and to achieve better outcomes. Key topics covered will include:

  • Current state of managed services
  • Financial must have KPIs
  • Operational measurements

Your path to delivery excellence may not be as it seems – are you prepared for what lies ahead, and not just what made you successful in the past?


Presented By:

Jeremy Blanton

Director, Managed Services Research, TSIA

Publish Date: June 8, 2022