On Demand Webinar

Managed Services for Non-OEMs: What the Data Tells Us

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March 23, 2018

8:00 AM PT / 11:00 AM ET

Managed services (MS) within non-OEMs (non-original equipment manufacturers) tend to contribute a larger percent of company revenues, and be more strategic to the business as a whole, compared to MS practices within OEMs.

However, non-OEM managed services KPIs lag behind OEMs in several important ways. Why is this the case and what can you do about it?

Listen to Jeff Connolly, TSIA’s senior director of research for managed services, for this 30-minute webinar where he’ll discuss key metrics, practices, and correlations from MS businesses within non-OEM services organizations. He will highlight important differences between OEM and Non-OEM practices and performance, including:

  • MS importance and maturity within non-OEMs as compared to OEMs
  • Non-OEMs positive, but lagging growth rates compared to OEMs, and reasons for these differences
  • Non-OEM opportunities to use the customer success function to stem customer and revenue attrition

Register even if you can’t attend, and we’ll send you the recorded presentation.

 

Presented By:

Jeff Connolly

Senior Director Research, Managed Services, TSIA

Publish Date: March 23, 2018