Managed services (MS) within non-OEMs (non-original equipment manufacturers) tend to contribute a larger percent of company revenues, and be more strategic to the business as a whole, compared to MS practices within OEMs.
However, non-OEM managed services KPIs lag behind OEMs in several important ways. Why is this the case and what can you do about it?
Listen to Jeff Connolly, TSIA’s senior director of research for managed services, for this 30-minute webinar where he’ll discuss key metrics, practices, and correlations from MS businesses within non-OEM services organizations. He will highlight important differences between OEM and Non-OEM practices and performance, including:
Register even if you can’t attend, and we’ll send you the recorded presentation.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.