On Demand Webinar

Make Support Personal: Inject Relevance into Every Interaction

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As your business scales, manually tracking, updating, and surfacing the right knowledge to your customers in a personalized, relevant manner quickly becomes unmanageable. This can lead to inconsistent and unreliable experiences for your customers and places unnecessary burdens on your support staff. Smarter, automated, and more scalable user experiences are necessary to get ahead.

Join TSIA and Coveo for this 45-minute, prescriptive webinar that will reveal how to inject relevance into your support experiences at every customer interaction. We’ll demonstrate how companies are using AI-powered search and insights to leverage the intent and information behind every touch point of the customer journey to drive contextual, personalized, proactive experiences that result in:

  • Improved self-service success and case deflection.
  • Coherent and unified interactions across all support channels.
  • Better content strategy and user experience decisions based on data.
You’ll also get a peek at the AI-powered support strategies that pacesetter companies like Salesforce, VMware, and Informatica are using to achieve relevance at every touchpoint.

 

Presented By:

John Ragsdale

Distinguished VP, Service Technology Research, TSIA

Jennifer MacIntosh

VP of Customer Experience, Coveo

Publish Date: September 20, 2018