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Upcoming Webinar

LLMs for Enterprise Chatbots: Best Practices and Emerging Use Cases

Join us April 6, 2023

11:00 AM PT / 2:00 PM ET

For years, chatbots have fallen short of their initial promise to improve customer experience and save businesses both time and money through automation. Tedious to set up, difficult to integrate with existing systems, and—worst of all—often struggling to answer user questions, many organizations have often wondered if chatbots are worth the hassle.

But large language models (LLMs) like GPT-3 have changed this, offering a new and fundamentally improved way to build chatbots. These AI models are radically smarter and more powerful than anything that came before, but make no mistake—using them in real business settings isn’t easy. Businesses need to be able to ensure what these models say and do while also seamlessly integrating with the rest of the company’s digital experience tech.

In this session, Max Davish, Senior Product Manager at Yext, will go over some of the emerging use cases for generative AI. You’ll learn:

  • How to unlock massive operational efficiencies with LLM-powered chat
  • How to get over the problem of chatbot “hallucination” in an enterprise setting
  • What businesses need to make an enterprise-grade chatbot successful
  • How to make customer support more proactive through automatic help article creation, content gap analysis, and more
  • How any business can easily build their own ChatGPT


Presented By:

John Ragsdale

Distinguished VP, Technology Ecosystems, TSIA

Max Davish

Senior Product Manager, Yext

Publish Date: April 6, 2023