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Customer Success organizations and Customer Experience departments are assuming greater responsibilities with managing the strategy of owning and delivering customer success surveys. This includes using the voice of the customer (VOC) metrics that provide your organization an objective point of view of the current relationship between your company and your customer. If done poorly, this creates a lot of extra work for the team. When done well, the data and metrics speak volumes for how to move forward with your customers.
Please join TSIA's VP, Customer Success Research, Stephen Fulkerson, as he shares some of the most recent customer success best practices for measuring VOC metrics and how to get the most value from the survey process.
During this 45-minute webinar, Stephen will provide greater insights to the following:
Don't miss this opportunity to gain access to TSIA's insights into the latest customer success trends.
VP, Customer Success Research, TSIA
Publish Date: December 8, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.