On Demand Webinar

Leveraging A.I. to Deliver Dramatically Better Deflection Rates

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In order to deliver best-in-class customer service, every company must balance their contact center technical support costs while still resolving customer issues quickly and improving service quality over time to increase business throughput. One common area of focus is on self-service deflection rates and reducing the number of low value, and highly repetitive, interactions that agents receive. In this webinar you will learn about how companies are currently thinking about, and measuring, deflection rates across their customer service interactions. You will see how Artificial Intelligence (A.I.) is quickly delivering significantly better deflection rates across a variety of use-cases and channels of engagement. Finally, you will see real-world examples of where A.I. was implemented to reduce the burden on live agents and the business outcomes achieved.

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Ryan Lester

Director, Customer Engagement Technologies, LogMeIn

Publish Date: February 22, 2018