With the increasing adoption of live chat, many organizations are interested in knowing if chat is an effective customer support channel for them. In this interactive Q&A session, TSIA's John Ragsdale will be joined by BoldChat's Ross Haskell to help answer commonly asked questions about utilizing live chat for customer support.
Key questions covered include:
- Does chat work for technical support?
- How do I staff my live chat channel?
- How does training for chat differ from phone?
- Is outsourcing my chat channel a good option?
- How many chat sessions should an agent manage?
Register now for this insightful On-Demand presentation to help you deliver an exceptional live chat experience.