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On Demand Webinar

Leveraging Live Chat for Support: 5 Key Questions Resolved

With the increasing adoption of live chat, many organizations are interested in knowing if chat is an effective customer support channel for them. In this interactive Q&A session, TSIA's John Ragsdale will be joined by BoldChat's Ross Haskell to help answer commonly asked questions about utilizing live chat for customer support.

Key questions covered include:

  • Does chat work for technical support?
  • How do I staff my live chat channel?
  • How does training for chat differ from phone?
  • Is outsourcing my chat channel a good option?
  • How many chat sessions should an agent manage?

Register now for this insightful On-Demand presentation to help you deliver an exceptional live chat experience.

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Ross Haskell

Senior Director, Products, BoldChat by LogMeIn

Publish Date: March 12, 2015