On Demand Webinar

Leveraging Live Chat for Support: 5 Key Questions Resolved

Register to view the webinar


With the increasing adoption of live chat, many organizations are interested in knowing if chat is an effective customer support channel for them. In this interactive Q&A session, TSIA's John Ragsdale will be joined by BoldChat's Ross Haskell to help answer commonly asked questions about utilizing live chat for customer support.

Key questions covered include:

  • Does chat work for technical support?
  • How do I staff my live chat channel?
  • How does training for chat differ from phone?
  • Is outsourcing my chat channel a good option?
  • How many chat sessions should an agent manage?

Register now for this insightful On-Demand presentation to help you deliver an exceptional live chat experience.