Artificial intelligence (AI) is proving to be one of the most disruptive trends in support service, creating waves throughout the organization. The way support will handle this disruption is going to be critical to the organization’s long-term success.
The question on everybody’s mind is: How is AI going to change technical support?
TSIA’s third annual Support Services Virtual Summit answered that question by exploring the emerging use cases, the early examples, and the longer-term potential for AI to automate, streamline, and add intelligence to every phase of support operations.
Watch on-demand to hear from AI experts and industry practitioners on what is possible today, and what is required to be successful. Topics include:
John Ragsdale, Distinguished VP Research, Service Technology, TSIA
Tim Lopez, Director, Support Services and Social Research, TSIA
Ashok Gunasekaran, VP Customer Support & Technologies, Informatica
Arjun Krishnamoorthy, Data Scientist, Customer Support, Informatica
Erica Mayshar, Solutions Consultant, Bold360 by LogMeIn
Rex Martin, Ph.D, Director & Chief Data Scientist Advanced Proactive Services, Dell
Jeremy DalleTezze, Ph.D, VP Analytics, TSIA
Jason Mlyniec, Customer Success Manager,Coveo
Judith Platz, VP, Support Services Research, TSIA
Moderated by John Ragsdale, Distinguished VP, Service Technology Research, TSIA
VP Research, Support Services, TSIA
Distinguished VP Research, Service Technology, TSIA
Publish Date: September 13, 2018
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