TSIA's third annual knowledge management survey is complete, and in this Pulse session, TSIA's John Ragsdale, VP Research, Technology and Social, will reveal the survey findings. This year's survey received responses from all service disciplines, illustrating that knowledge management (KM) is increasingly of enterprise-wide interest.
In this On-Demand webinar you will learn:
- KM Potential. Why interest and planned spending for KM is so high, representing over half of all technology inquiries from TSIA members.
- Staffing. When KM programs fail, the technology is often blamed, yet few companies have the dedicated resources necessary to publish timely content and maintain that content adequately.
- KM Analytics. Today's "best of breed" knowledge platforms are powered by analytics, and these powerful platforms can automate many of the KM maintenance challenges companies struggle with today.
- KM Culture. Few companies include KM metrics in executive reviews, a sign that creating a culture of knowledge sharing--from the top down--remains an uphill battle for many service organizations.
You'll also learn how to participate as a member of TSIA, the leading association focused on building and optimizing successful technology service businesses.
Register for this On-Demand TSIA Knowledge Management Pulse Session now!