On Demand Webinar

Key 2014 Trends in Service Management

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It is no new challenge to high tech companies that products are becoming more and more commoditized. In an effort to combat this commoditization, as well as profit marginalization, companies need to embrace the future of B4B and look to field services as a key component for organizational transformation.

This interactive On-Demand 30 minute webinar will draw from both TSIA research and real-world examples of how to best leverage the cloud, mobility, and performance management, to take your service operation to new levels of success. During this 30 minute webinar, you will learn about:

  • the latest trends in service management
  • opportunities for increased productivity and revenue generation
  • tools to support today's service technician that can play a major role in this transformation

Learn how you can leverage your field force and technology to drive revenues and deepen the relationship with your customers by helping them achieve better outcomes. Shifting from a product focus to a customer-outcome focus is the wave of the future, are you ready? Register for this On-Demand webinar today!

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Debbie Geiger

VP, Marketing, Astea International

Publish Date: January 29, 2014