On Demand Webinar

Introducing a Framework for Change in 2020

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Technology is constantly changing, introducing new approaches to getting work done in a fast-moving world.

You’ve built proven processes and workflows that are deeply engrained in the DNA of your support teams, and change feels insurmountable.

So, what do you do when moving at the speed of SaaS is not an option for your business?

In this 45-minute on-demand webinar, we’ll introduce a framework for implementing change in your contact center and discuss:
 
  • How to bring modern technology into an old-school mindset.
  • How to kick-start transformation on a shoestring budget.
  • Crawl, walk, run through an incremental approach to change.

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Chris Handley

Product Manager, LogMeIn Rescue

Publish Date: December 12, 2019