Great companies empower their customers to self-serve, equip their support professionals to resolve cases with speed and precision, and build KM and KCS programs that reward contribution and collaboration. But many companies struggle to deliver in these areas. Usually, it's because the case-resolving information our customers and agents need doesn't reside in a single community, CRM, or knowledgebase, rather across many systems and applications. And without unified and swift access to this essential information, customer support suffers.
Listen to TSIA's John Ragsdale and Coveo's Jen MacIntosh during this 30-minute On-Demand webinar to learn how intelligent search can:
Using recent TSIA research and real-world examples from companies including Salesforce.com, Logitech and Zebra Technologies, this session is designed to help support innovators evaluate the potential power of search for their organizations.
VP Research, Technology and Social, TSIA
Vice President of Customer Success, Coveo
Publish Date: October 14, 2015
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