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Over the past year, TSIA has received a high number of inquiries related to incident lifecycle management. At TSIA, we're surprised by the number of companies that are facing this challenge, which can negatively impact Support’s ability to deliver customer outcomes. But don’t worry—we’ve got your back.
In this 45-minute webinar, we will discuss the common struggles that support organizations experience while servicing thousands of incidents and cases each month.
We will walk through the best practices and related capabilities that can help improve your end-to-end incident lifecycle process to scale your support organization, referencing:
If your support organization is struggling to improve the effectiveness and efficiency of your incident lifecycle management process, this webinar is for you.
Director, Support Services Research, TSIA
Publish Date: December 7, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.