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Providing a standout support experience sometimes requires enhanced collaboration between support and subject matter experts. Solving customers’ hard problems can be an “all hands on deck” scenario, and support teams need more seamless approaches to enabling the ability to “swarm” to trouble spots. In addition, a new set of metrics and policies are needed to properly measure the success of swarming initiatives.
In this webinar, Francoise Tournaire, author of “The Art of Support” and founder of FTWorks, Marilyn Lin, VP Customer Support Experience at Mulesoft, a Salesforce Company, and Martin Schneider, Chief Evangelist at SupportLogic, will seek to define what makes for a successful approach to collaborative support, how to avoid potential pitfalls, and how to measure success. We will also cover:
Join us on June 9th at 11:00AM PT and learn how to initiate or improve your own approach to case swarming.
Chief Evangelist, SupportLogic
VP, Customer Support Experience, Mulesoft
Publish Date: June 9, 2022
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