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Technology firms and their resellers and implementation partners understand that they must have a Customer Success practice in order to successfully support a subscription model. Many companies face challenges in this process due to legacy culture, processes, tools, and skillsets.
A Customer Success practice is more than just hiring CSMs and implementing new processes. The practice should have an executive sponsor, a charter, strategy, trained CSMs, processes, playbooks, Go-to-Market strategies, tools, etc.
During this 45-minute webinar, ISSI’s CEO, Burjor Mehta, and Customer Success Practice Lead, Jonathan Lee, will discuss the approach of using a Customer Success Practice Assessment (CSPA) to identify the strengths and gaps in your practice.
The conversation will cover:
Director, XaaS Channel Optimization Research, TSIA
Customer Success Practice Lead, ISSI
Publish Date: June 2, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.