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Chatbots are featured on just about every company’s website these days. Across industries, businesses are eager to use chatbots to help their customers and make their jobs easier. But what we’ve seen with these early chatbots leaves a lot to be desired. More often than not, chatbots just don’t seem up to the task. Customers ask simple questions that bots often don’t have the answers to, and they are left having to make a dreaded phone call to customer support. Is artificial intelligence really not all that intelligent?
Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.
Distinguished Vice President of Research, Service Technology, TSIA
Publish Date: June 7, 2018
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