On Demand Webinar

How to Use Video to Provide Personalized Customer Support

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Your hard-working customer experience team is under more pressure than ever. Not only do you need to keep customers happy, but also save support and onboarding costs, and even upsell while doing it. And you already know this isn’t an easy task, especially in this “snapchat world” where demanding customers would rather watch a 3-minute how-to video than read a 1300 word knowledgebase article.

You need something that will delight your customers, while quickly resolving their issues, and saving you money. You need video.

Listen to Jesse Ariss of Vidyard and John Ragsdale of TSIA to find out how you can leverage the power of video to help your customers and provide the next best thing to on-site support. You’ll learn how to create your own videos to:

  • Resolve support tickets faster, the first time
  • Deliver personalized support to show customers you care
  • Measure the impact of video on your team’s ROI

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Jesse Ariss

Senior Product Marketing Manager, Vidyard

Publish Date: June 22, 2017