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On Demand Webinar

How to Structure a Winning Commission Plan for Customer Success Teams

When you hear the word commissions, you’re likely to think about sales teams getting paid on new business deals they close. And while commissions are certainly not limited to just sales, there is one team that may not typically be included under the commissionable umbrella, and that’s the customer success team.

In fact, customer success teams usually fall into two camps. Either they do get commissions, but they’re not structured in a clear or motivating way, or they’re not commissioned at all, because of a lack of insight into what metrics to use to measure success or fear of the complexity required to accurately calculate and report the information. But it doesn’t have to be this way.

In this webinar, TSIA’s John Ragsdale and Carolyn Passey, head of Customer Success at Spiff, will discuss how to structure comp plans for customer success teams that will ensure trust, build motivation, and drive success. Whether you currently have a comp model for CS and want to improve your approach, or you simply need help getting started, you will leave this webinar understanding how to:

  • Structure commissions specifically for customer success teams.
  • Identify behaviors you want your comp plan to motivate.
  • Leverage technology that allows flexibility for different objectives.

Register now and learn how to build, maintain, and optimize a winning commission plan for your CS team.


Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Carolyn Passey

Head of Customer Success, Spiff

Publish Date: September 30, 2021