On Demand Webinar

How to Provide Great Mobile Support in a Changing Market

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We have seen a recent shift away from the "two year phone contract," allowing consumers to purchase their phone outright -- or through a payment plan -- without the worry of being penalized for switching to a rival provider once the phone is paid off. But what does this consumer trend mean to enterprise support?

The opening up of one of the world's most powerful markets creates an environment where the new or lesser known brands can grow, and they will be using these increasingly diverse devices to access your technology. Are you able to provide an exceptional support experience, regardless of the mobile device used by your customers?

During this 30-minute On-Demand webinar John Ragsdale VP Research, TSIA and Peter Zeinoun Director of Products for LogMeIn Rescue, will discuss the evolution of the mobile market, and how to make sure your support teams are ready, including:

  • Best practices for supporting mobile devices
  • Ensuring your platform can support new devices
  • Real world examples of make or break mobile support interactions

Register for this On-Demand webinar today!

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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