On Demand Webinar

How to Meet Customer Expectations through CX Transformation

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Exceptional customer experience remains the hallmark of profitable businesses. To get it right, support organizations must re-examine every touch point in their customer journey. This CX transformation requires a shift in priorities, mindset, and technologies. In this panel, hear from CX leaders at Logicalis and Thomas Jefferson University/Jefferson Health who have guided their organizations through these crucial changes to improve customer satisfaction and loyalty.

A few questions that will be answered:
  • How to create and reinforce a culture of customer success.
  • CX Metrics: What to track and how to drive improvements.
  • The role of technology in delivering an exceptional experience.

 

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Kat Caporiccio

Product Manager, Support Solutions, LogMeIn

Publish Date: September 5, 2019