In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

How to Meet Customer Expectations through CX Transformation

Exceptional customer experience remains the hallmark of profitable businesses. To get it right, support organizations must re-examine every touch point in their customer journey. This CX transformation requires a shift in priorities, mindset, and technologies. In this panel, hear from CX leaders at Logicalis and Thomas Jefferson University/Jefferson Health who have guided their organizations through these crucial changes to improve customer satisfaction and loyalty.

A few questions that will be answered:
  • How to create and reinforce a culture of customer success.
  • CX Metrics: What to track and how to drive improvements.
  • The role of technology in delivering an exceptional experience.


Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Kat Caporiccio

Product Manager, Support Solutions, LogMeIn

Publish Date: September 5, 2019