On Demand Webinar

How to Maximize Your Field Service Experts in 2017

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There are two major trends that are impacting every business that utilizes a field service organization. 1) customers expect problems to be resolved immediately, 2) the best field experts are becoming fewer in number and higher in age. These two trends are pulling at each other creating a tension in the line that is having a business impact, both on the companies providing the service and the end customer. However, there are new technology and tools that can maximize the impact of your experts while also drive more value across the entire field service team. In this on-demand webinar we will discuss:

  • The current challenges facing field service teams
  • How to maximize the value and impact of experts
  • New tools like interactive video that are augmenting and enhancing field service organizations.

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Ryan Lester

Director of Strategy, LogMeIn

Publish Date: March 29, 2017