The role of customer success manager (CSM) is one of the fastest growing, most in-demand at companies today. Given the current talent shortage, customer success teams are trying to find ways to scale their current organization. Automation of some CSM activities to provide more scale without sacrificing experience is important.
This 30-minute session will examine technologies and process changes that CS teams can leverage to realize the functional gains required to improve adoption and usage, increase NPS, and reduce churn, while keeping accessibility and customer satisfaction high.
VP, Customer Success Research, TSIA
VP, Customer Success, TimeTrade
Publish Date: December 6, 2018
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