Video is changing the way we live and work, with more and more information at the tip of our fingers through on-demand and live videos. Companies are looking at live interactive video as the next phase of video usage, where customers or field technicians can share a live video feed of what they see on-site. This technology is improving first-time-fix and reducing overall costs of service. But this new technology often requires new business processes for implementing video support, and the organizational change management may be more difficult than implementing the actual technology. This webinar will frame the current challenges of implementing live interactive video support and real-world examples of how to drive successful adoption and repeated usage by employees and customers.
VP Research, Technology and Social, TSIA
Director of Strategy, LogMeIn
Publish Date: May 18, 2017
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