On Demand Webinar

How to Evolve Your Contact Center for the Mobile Customer

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Keeping your contact center modernized in Today's world requires you to evolve your engagement strategies for customers using a variety of channels on a myriad of devices. Recent studies by TSIA and LogMeIn show that customer preferences have changed within the last year with mobile engagement leading the shift. However, supporting mobile customers isn't just about phone calls. It requires a unique set of strategies from self-service to mobile live chat to help increase your contact center's productivity and deliver higher levels of customer satisfaction.

In this 30-minute On-Demand webinar, We'll cover:

  • The top 5 areas contact center leaders should invest in
  • The latest research on mobile engagement preference
  • Strategies and tips for delivering a successful mobile experience
  • How to optimize customer service & support for mobile customers

Led by industry experts Judith Platz from TSIA and Ross Haskell from BoldChat by LogMeIn, don't miss this opportunity to learn how you can adapt your engagement strategies for the mobile-first customer. Register for this On-Demand webinar today!

Presented By:

Judith Platz

VP Research, Customer Success & Support Services, TSIA

Ross Haskell

Senior Director, Products, BoldChat by LogMeIn

Publish Date: June 8, 2015