Keeping your contact center modernized in Today's world requires you to evolve your engagement strategies for customers using a variety of channels on a myriad of devices. Recent studies by TSIA and LogMeIn show that customer preferences have changed within the last year with mobile engagement leading the shift. However, supporting mobile customers isn't just about phone calls. It requires a unique set of strategies from self-service to mobile live chat to help increase your contact center's productivity and deliver higher levels of customer satisfaction.
In this 30-minute On-Demand webinar, We'll cover:
Led by industry experts Judith Platz from TSIA and Ross Haskell from BoldChat by LogMeIn, don't miss this opportunity to learn how you can adapt your engagement strategies for the mobile-first customer. Register for this On-Demand webinar today!
VP Research, Customer Success & Support Services, TSIA
Senior Director, Products, BoldChat by LogMeIn
Publish Date: June 8, 2015
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