With nearly 7 out of 10 field service organizations struggling with a commoditized offering, developing premium support offers based on creating customer value is an ever-increasing factor in driving profitable revenue growth. Traditional support/maintenance, education, and professional services offerings are starting to lose their appeal.
Customers are now seeking a new class of more personalized service offerings focused on outcomes and adoption. Service delivery optimization, leveraging existing workforce to drive incremental value, and identifying new revenue streams are critical initiatives for companies seeking differentiation and growth.
In this 30-minute On-Demand webinar, TSIA's VP of Field Services Research Vele Galovski and Deb Geiger, VP of Global Marketing at Astea International will review and discuss key trends and practices that organizations should be considering to drive service revenues and differentiation. You'll learn:
This is a don't miss event! Register now.
VP Research, Field Services, TSIA
VP, Global Marketing, Astea International
Publish Date: May 12, 2016
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