On Demand Webinar

How to Drive Differentiated Service Revenues

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With nearly 7 out of 10 field service organizations struggling with a commoditized offering, developing premium support offers based on creating customer value is an ever-increasing factor in driving profitable revenue growth. Traditional support/maintenance, education, and professional services offerings are starting to lose their appeal.

Customers are now seeking a new class of more personalized service offerings focused on outcomes and adoption. Service delivery optimization, leveraging existing workforce to drive incremental value, and identifying new revenue streams are critical initiatives for companies seeking differentiation and growth.

In this 30-minute On-Demand webinar, TSIA's VP of Field Services Research Vele Galovski and Deb Geiger, VP of Global Marketing at Astea International will review and discuss key trends and practices that organizations should be considering to drive service revenues and differentiation. You'll learn:

  • What practices are leading organizations implementing to drive differentiation and growth?
  • How does your organization compare?
  • How can technology play a role in facilitating new service offerings that will excite your customers and improve satisfaction and retention?

This is a don't miss event! Register now.

Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Debbie Geiger

VP, Global Marketing, Astea International

Publish Date: May 12, 2016