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As 2020 highlighted, it’s important to be able to adapt to the changing needs and expectations of customers…and quickly. Companies have established new ways to reach customers, ramped up knowledge management, and broadened the scope of self-service beyond break-fix support. But to be successful long-term, these experiences need relevance. This means enabling customers and agents with the right information in the right channel through search, data, and AI.
In this webinar, see how ConnectWise achieved a 45% increase in case deflection and 28% improvement in clickthrough rate by adding relevance across the customer journey. From listening to what customers are looking for through intelligent search, to using full-journey customer insights to constantly refine and personalize results, relevance helps deliver a tailored experience to each ConnectWise customer.
In this webinar, you’ll learn:
Distinguished VP, Technology Research, TSIA
Sr. Product Marketing Manager, Coveo
Director Education, ConnectWise
Publish Date: February 25, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.