They say it takes a village to raise a child, but the same is true when it comes to retaining your customers. Everyone needs to pull together—from the people who build your product or service to the people who implement and support it, and everybody in between.
Depending on your business model, your company could have half a dozen or more departments who "own" at least one touch point with your customer. So how do you ensure that each experience at every touch point with all your teams is consistently on message?
Join experts from Vidyard and Gainsight for this 45-minute webinar, as they discuss the strategy of cross-function customer experience (CX) as part of a company-wide focus on customer success.
In this webinar, you'll learn:
Distinguished Vice President of Research Service Technology, TSIA
Senior Product Marketing Manager, Vidyard
Vice President of Customer Success, Operations, and Support, Gainsight
Publish Date: August 23, 2018
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