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Too often, I see delivery organizations tasked with implementing an offer not included in the Service Catalog or having little to no success at implementing or onboarding a customer for services executed multiple times.
The challenge, even for well-run Managed Services businesses, is to maintain a proper mix of standard offers which drive growth and the agility in meeting your customers needs.
In order to accomplish this delicate balance, we must become experts in transition and implementation services that ensure service readiness on day one.
Join us for this 45-minute interactive webinar in which we will discover what the data has to tell us about how you can define, plan, and build your path to become a pro in service readiness.
Topics covered include:
We are in a time of massive technology services industry transformation. From product and transaction-led engagements to subscription and service-led growth, these new engines are being powered by cloud and SaaS models. Even if you’ve had competency in this space in the past, it doesn’t mean those same methods will make you successful in the future. Stay up-to-date with the latest best practices and industry trends surrounding service readiness and sharpen your plan for a changing industry.
Director, Managed Services Research, TSIA
Publish Date: November 30, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.