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On Demand Webinar

How to Be an Efficient Support Organization in a Subscription-based World

As companies continue to transform their technology from legacy on-premise products to XaaS subscription solutions, support organizations often struggle to map out the most effective and efficient pathways necessary to deliver the optimum customer experience.

Join Dave Baca and Sara Johnson, Directors in TSIA’s Support Services research practice, for this 45-minute webinar as they leverage the Support Services Maturity Model to walk through the key operational elements that are necessary for support organizations as they align their journey to achieve the optimal XaaS steady-state end goal.

Takeaways will include:

  • An understanding of TSIA’s Services Maturity Model and how it applies to XaaS.
  • The required top-down strategic alignment initiatives necessary for XaaS.
  • Operational support practices that will achieve and enhance the overall XaaS subscription solution experience for your customers.


Presented By:

Dave Baca

Director, Support Services Research, TSIA

Sara Johnson

Director, Support Services Research, TSIA

Publish Date: June 29, 2022