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As companies continue to transform their technology from legacy on-premise products to XaaS subscription solutions, support organizations often struggle to map out the most effective and efficient pathways necessary to deliver the optimum customer experience.
Join Dave Baca and Sara Johnson, Directors in TSIA’s Support Services research practice, for this 45-minute webinar as they leverage the Support Services Maturity Model to walk through the key operational elements that are necessary for support organizations as they align their journey to achieve the optimal XaaS steady-state end goal.
Takeaways will include:
Director, Support Services Research, TSIA
Publish Date: June 29, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.