Scaling your Customer Success organization and capabilities have never been more important. Whether your company leverages technology, is building predictive analytics models, or using your partner communities, it is critical to plan ahead.
TSIA has recently completed a study focused on Customer Success organizations trying to scale to either digital or low human touch. This is yet another way that organizations should think about scaling the existing high touch CSM capability.
Join Phil Nanus, TSIA VP of Customer Success Research, for a 30-minute webinar where he will share some of the high-level findings from TSIA’s “2018 Best Practices in Low Touch Customer Success” study. He’ll also share some of the study highlights, and answer the following questions:
VP, Customer Success Research, TSIA
Publish Date: December 7, 2018
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.