On Demand Webinar

How Low Can You Go? Insights from TSIA's Low Touch Customer Success Study

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Scaling your Customer Success organization and capabilities have never been more important. Whether your company leverages technology, is building predictive analytics models, or using your partner communities, it is critical to plan ahead.

TSIA has recently completed a study focused on Customer Success organizations trying to scale to either digital or low human touch. This is yet another way that organizations should think about scaling the existing high touch CSM capability.

Join Phil Nanus, TSIA VP of Customer Success Research, for a 30-minute webinar where he will share some of the high-level findings from TSIA’s “2018 Best Practices in Low Touch Customer Success” study. He’ll also share some of the study highlights, and answer the following questions:

  • What are comparable practices between low and high touch customer success organizations?
  • Are NPS measurements comparable between segments?
Don't miss this opportunity to gain access to these important insights for Customer Success organizations.


Presented By:

Phil Nanus

VP, Customer Success Research, TSIA

Publish Date: December 7, 2018