On Demand Webinar

How GE is Transforming Customer Service at Lightspeed

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TSIA is pleased to have a member, GE Digitial, share their transformation story. Listen to Jolene Jeffries as she details how GE is transforming itself into a digital innovator, and radically changing the way they support their customers worldwide to keep pace with that transformation. Learn how GE is swiftly crafting customer service strategies and a unified system to resolve the chaos behind the scenes and deliver a more effortless, personalized, and integrated service experience for their customers and agents worldwide.

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Holly Simmons

Senior Director for Customer Service Management, ServiceNow

Jolene Jeffries

Director of Global Support Delivery, GE Digital

Publish Date: October 11, 2017