TSIA is pleased to have a member, GE Digitial, share their transformation story. Listen to Jolene Jeffries as she details how GE is transforming itself into a digital innovator, and radically changing the way they support their customers worldwide to keep pace with that transformation. Learn how GE is swiftly crafting customer service strategies and a unified system to resolve the chaos behind the scenes and deliver a more effortless, personalized, and integrated service experience for their customers and agents worldwide.
VP Research, Technology and Social, TSIA
Senior Director for Customer Service Management, ServiceNow
Director of Global Support Delivery, GE Digital
Publish Date: October 11, 2017
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