How Digital Leaders Are Transforming Their Customer Service with AI

Digital customer service leaders leverage AI to help meet customer expectations while keeping operational costs low. But how do they actually do this? In this session, Coveo’s Bonnie Chase and Neil Kostecki will bring to light what’s possible today with AI in service and how to get started on a proactive approach to customer support. Examples include automating knowledge management creation with content gap analysis and improving search accuracy and personalization with relevancy and usage analysis.
 
In this session, you will learn:

• Real use cases for AI in customer service.
• Ways to leverage AI in your support strategy.
• What to look for in an AI-powered solution.