Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
Digital customer service leaders leverage AI to help meet customer expectations while keeping operational costs low. But how do they actually do this? In this session, Coveo’s Bonnie Chase and Neil Kostecki will bring to light what’s possible today with AI in service and how to get started on a proactive approach to customer support. Examples include automating knowledge management creation with content gap analysis and improving search accuracy and personalization with relevancy and usage analysis.
In this session, you will learn:
Distinguished VP, Technology Research, TSIA
Sr. Product Marketing Manager, Coveo
Director of Product Management, Coveo
Publish Date: November 5, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.