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Digital customer service leaders leverage AI to help meet customer expectations while keeping operational costs low. But how do they actually do this? In this session, Coveo’s Bonnie Chase and Neil Kostecki will bring to light what’s possible today with AI in service and how to get started on a proactive approach to customer support. Examples include automating knowledge management creation with content gap analysis and improving search accuracy and personalization with relevancy and usage analysis. In this session, you will learn:
Presented By:
Distinguished VP, Technology Research, TSIA
Sr. Product Marketing Manager, Coveo
Director of Product Management, Coveo
Publish Date: November 5, 2020