About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Revenue Generation
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Research Polls
XaaS Speaking Engagements
TSIA Books
Digital Transformation
COVID-19 Resource Center
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
Digital customer service leaders leverage AI to help meet customer expectations while keeping operational costs low. But how do they actually do this? In this session, Coveo’s Bonnie Chase and Neil Kostecki will bring to light what’s possible today with AI in service and how to get started on a proactive approach to customer support. Examples include automating knowledge management creation with content gap analysis and improving search accuracy and personalization with relevancy and usage analysis. In this session, you will learn:
Presented By:
Distinguished VP, Technology Research, TSIA
Sr. Product Marketing Manager, Coveo
Director of Product Management, Coveo
Publish Date: November 5, 2020