Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
Are you listening to your customers' key signals? Your customers are sending you a veritable blizzard of feedback about your product and service offerings as they interact with your support and success organizations. With the power of artificial intelligence (AI), natural language processing (NLP), and sentiment analysis, you can extract signals such as frustration, confusion, impatience, appreciation, and more from interactions already captured in your CRM system.
Detecting and correctly interpreting these critical signals early helps you to avoid costly customer escalations and churn. In addition, these signals help you to proactively identify patterns of customer behavior, as well as friction points and gaps in your service delivery processes. In this panel discussion, you will hear from two data-driven customer support leaders on how they leveraged SupportLogic to proactively detect signals, improve CSAT, and deliver accelerated business outcomes.
Sr. Director, Technology Solutions, Databricks
VP, Support Services, Qlik
Founder and CEO, SupportLogic
Publish Date: December 8, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.