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On Demand Webinar

Virtual Summit: How Data Insight Precision Ignites Delight or Disaster

Customers and prospects expect reliability, speed, accuracy and value aligned outcomes and that bar continues to rise. This requires delivering prescriptive, engaging, and insightful experiences with deep intelligence about what the customer is using, how they are using it through their preferred communication channel.  Access to, and action on, the right data intelligence at the right time can also make or break the relationship when things go wrong. How are companies leveraging data and strategic insights to influence their planning, offers, product roadmaps that deliver speedy and accurate customer engagements that fuel growth.

This panel of industry experts provide holistic insights and concrete steps to improve how your prospects and customers move through your product. The experts will address:

  • How certain product usage intelligence impacts the quality of customer engagements
  • How the speed of customer responsiveness is impacted, in the event of product or system failures, with specific user intelligence.
  • How data driven roadmaps improve objectivity when factoring data in value scoring for roadmap priorities and more.
  • Audience engagement with significant Q&A time

Featured Speakers:

  • Laura Fay, VP & Managing Director, Offers Research and Advisory, TSIA
  • Mickey Alon, CTO and Founder of Gainsight PX, Gainsight
  • Somya Kapoor, CEO and Co-founder, TheLoops
  • Ian Robertson, Head of Growth, Boomi

 

Sponsored by

Gainsight logo
The Loops logo

 

Presented By:

Laura Fay

VP & Managing Director, Offers Research and Advisory, TSIA

Publish Date: January 26, 2022