The Customer Success movement has taken the SaaS community by storm, as early and growth-stage companies are building retention-oriented best practices into their company culture, org charts, and boardrooms. But the largest companies in the world are also embracing Customer Success and are transforming their operations from the traditional Account Management mindset. Listen to TSIA President JB Wood and Gainsight Chief Customer Officer Dan Steinman as they explore how enterprises are embracing Customer Success methodologies in order to:
Leading enterprises understand the value that Customer Success brings to the lifetime revenue relationship with your customers. don't miss this opportunity to learn how!
President and CEO, TSIA
Chief Customer Officer, Gainsight
Publish Date: April 23, 2015
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