How Aruba-HPE and Nutanix Optimize Support Operations in the Experience Economy

Support organizations are being asked to improve operational performance, grow and retain talent, deliver outcomes, and delight customers, while still focusing on operational performance. In this webinar, you will hear from pacesetter support leaders from Aruba-HPE and Nutanix about how they launched programs to transform their visibility into, and management of, their operations and teams, while delivering outstanding customer experience and business outcomes.

Attendees will learn how to leverage analytics and business intelligence to:

• Predict the likelihood of escalations and manage inbound issues more effectively.
• Better understand the overall customer experience, leveraging existing CRM and case history data.
• Automatically detect customer sentiment to proactively guide success and support activities.