In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

How Aruba-HPE and Nutanix Optimize Support Operations in the Experience Economy

Support organizations are being asked to improve operational performance, grow and retain talent, deliver outcomes, and delight customers, while still focusing on operational performance. In this webinar, you will hear from pacesetter support leaders from Aruba-HPE and Nutanix about how they launched programs to transform their visibility into, and management of, their operations and teams, while delivering outstanding customer experience and business outcomes.

Attendees will learn how to leverage analytics and business intelligence to:

  • Predict the likelihood of escalations and manage inbound issues more effectively.
  • Better understand the overall customer experience, leveraging existing CRM and case history data.
  • Automatically detect customer sentiment to proactively guide success and support activities.

 

Presented By:

Krishna Raj Raja

Founder and CEO, SupportLogic

Deepak Chawla

Vice President, Worldwide Support, Nutanix

Joshua Simon

Senior Director, Aruba Global TAC

Publish Date: April 23, 2020