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On Demand Webinar

Help Customers Help Themselves: 3 Digital Self-Service Strategies That Work

Most TSIA members had planned to improve their digital self-service offerings in some way this year: investing in chatbots, in-product help, communities, knowledge management, video content, search, and more. But given the new reality we’re all living in, your customers need better digital self-service now. It just can’t wait.

Join this research-based briefing designed to help you quickly adapt to your customers’ needs for self-service - and take the pressure off your contact center - fast. You’ll learn the practices of digital experience leaders from Informatica, Ellucian, VMware, Tableau, and others which are proven to:

  • Help customers easily find information on their own, using the data and knowledge you already have.
  • Connect customers with answers where they are and enable them to resolve issues using your lowest-cost channels.
  • Reduce the pressure on your support engineers by empowering them with swift access to all of the contextually relevant knowledge they need to solve cases.

 

Presented By:

John Ragsdale

Distinguished Vice President, Technology Research, TSIA

Mike Raley

Senior Vice President, Marketing, Coveo

Ezmie Bouchard

Associate Product Manager, Coveo

Publish Date: April 30, 2020