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On Demand Webinar

Growth Opportunities for Professional Services in 2021

As technology firms transform to create products and sales processes that focus on delivering outcomes to customers and value that drives renewable subscription businesses, keeping the customer at the center of their business is more important than ever. From systems that revolve around the customer to a customer-centric culture and mindset, the customer must be at the core. Doing so empowers the organization to react to change quickly, provides a window into risks and opportunities, helps build durable and lasting relationships, and drives direct impact to their bottom line.

Join a panel discussion presented by FinancialForce and Salesforce and moderated by TSIA. Leaders from Salesforce, CLD, and Traction on Demand will discuss what it means to be a customer-centric services organization and the key steps organizations can take to align around their customer throughout the customer experience.

Presented By:

Robert Watkins

Senior Director, Business Value Services, Salesforce

Peter Short

VP, Consulting Operations, Traction on Demand

Suzanne Lesser

Learning & Development Consultant, CLD Partners

Publish Date: April 1, 2021