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As technology firms transform to create products and sales processes that focus on delivering outcomes to customers and value that drives renewable subscription businesses, keeping the customer at the center of their business is more important than ever. From systems that revolve around the customer to a customer-centric culture and mindset, the customer must be at the core. Doing so empowers the organization to react to change quickly, provides a window into risks and opportunities, helps build durable and lasting relationships, and drives direct impact to their bottom line.
Join a panel discussion presented by FinancialForce and Salesforce and moderated by TSIA. Leaders from Salesforce, CLD, and Traction on Demand will discuss what it means to be a customer-centric services organization and the key steps organizations can take to align around their customer throughout the customer experience.
Senior Director, Business Value Services, Salesforce
VP, Consulting Operations, Traction on Demand
Learning & Development Consultant, CLD Partners
Publish Date: April 1, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.