Digital technologies have driven radical change and disruption in the service sector. Customers are now seeking a new class of more personalized service offerings. In order to stay ahead, companies need to capitalize on these predictive and prescriptive technologies to uncover transformative outcomes.During this 30-minute on-demand webinar, Vele Galovski, VP, Field Services Research for TSIA along with customer of Astea International Kevin Chlopecki, Vice President of Service Operations for Konica Minolta Healthcare Americas, Inc. will discuss how companies will need to reinvent customer relationships, embrace new technologies and business models to demonstrate meaningful value to customers and drive growth to survive. In this session, you will:
VP Research, Field Services, TSIA
Vice President of Service Operations, Konica Minolta Healthcare Americas, Inc.
VP, Global Marketing, Astea International
Publish Date: March 8, 2017
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