On Demand Webinar

Getting the Right Prescription for Driving Outstanding Customer Experiences

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Digital technologies have driven radical change and disruption in the service sector. Customers are now seeking a new class of more personalized service offerings. In order to stay ahead, companies need to capitalize on these predictive and prescriptive technologies to uncover transformative outcomes.

During this 30-minute on-demand webinar, Vele Galovski, VP, Field Services Research for TSIA along with customer of Astea International Kevin Chlopecki, Vice President of Service Operations for Konica Minolta Healthcare Americas, Inc. will discuss how companies will need to reinvent customer relationships, embrace new technologies and business models to demonstrate meaningful value to customers and drive growth to survive. In this session, you will:

  • Gain insights into the latest trends and key enabling technologies that are providing tangible benefits.
  • Learn how Konica Minolta Healthcare is rising to the challenge of being a connected company and leveraging technology to achieve end-to-end optimization of their service and support value chain.
  • Hear how Konica Minolta Healthcare is driving digital transformation focused on employee, partner, and customer engagement to deliver intelligent and differentiating experiences across their entire service ecosystem.

Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Kevin Chlopecki

Vice President of Service Operations, Konica Minolta Healthcare Americas, Inc.

Deb Geiger

VP, Global Marketing, Astea International

Publish Date: March 8, 2017