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On Demand Webinar

Future-Proof Your Field Force: Driving Technician Satisfaction and Retention

The current field technician crisis is setting techs up for failure. Older technicians are retiring and taking irreplaceable knowledge with them. Technicians are stretched thin, working on increasingly complex assets leaving no time for training. Technicians aren’t satisfied, and it directly impacts customer satisfaction and revenue.

Failing to support your technicians with the proper tools and failing to consider their feedback can lead to further understaffing that stretches teams to the breaking point.

Luckily, technicians can be proactively supported! Join field experts as they talk about how to satisfy and retain your best technicians to future-proof your field force.

In this webinar you’ll learn:

  • What field technicians need to succeed.
  • Macrotrends driving the technician satisfaction crisis.
  • How global field organizations have implemented technology to improve technician satisfaction and retention.


Presented By:

John Ragsdale

Distinguished VP, Technology Ecosystems, TSIA

Mark Scott

VP, Marketing, ProntoForms

Karin Hamel

VP, Services for U.S. Digital Buildings, Schneider Electric

Publish Date: June 29, 2021