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On Demand Webinar

From Service to Success: Reinventing the Role of the Field Service Engineer

TSIA Field Services Benchmark data over the last eight years tells us that the percentage of break/fix incident causals is on the decline. Accordingly, CFOs will be keen to scoop up this reduced demand for break/fix in headcount reductions.

As such, it’s high time to introduce the role of Field Success Engineer, a role chartered to drive adoption and expansion. By redefining the role as a trusted advisor status, Field Success Engineers are uniquely positioned to drive customer success in achieving numerous positive outcomes.

Join TSIA’s Vele Galovski, VP of Support and Field Services Research, and Kevin Bowers, Director of Field Services Research, for an interactive 45-minute webinar where we’ll be addressing some of the most pressing questions the field services industry is facing today, including:

  • What is field success engineering and how does it differ from field service engineering?
  • Why is field success engineering important for customer satisfaction, retention, and growth?
  • What is the updated job description for the Field Success Engineer, and what career path does it follow?

We’re looking forward to seeing you there!


Presented By:

Vele Galovski

Vice President, Support and Field Services Research, TSIA

Kevin Bowers

Director, Field Services Research, TSIA

Publish Date: September 6, 2023