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TSIA Field Services Benchmark data over the last eight years tells us that the percentage of break/fix incident causals is on the decline. Accordingly, CFOs will be keen to scoop up this reduced demand for break/fix in headcount reductions.
As such, it’s high time to introduce the role of Field Success Engineer, a role chartered to drive adoption and expansion. By redefining the role as a trusted advisor status, Field Success Engineers are uniquely positioned to drive customer success in achieving numerous positive outcomes.
Join TSIA’s Vele Galovski, VP of Support and Field Services Research, and Kevin Bowers, Director of Field Services Research, for an interactive 45-minute webinar where we’ll be addressing some of the most pressing questions the field services industry is facing today, including:
We’re looking forward to seeing you there!
Vice President, Support and Field Services Research, TSIA
Director, Field Services Research, TSIA
Publish Date: September 6, 2023
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.