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On Demand Webinar

Fortifying the Customer Success and Education Services Handshake

As companies transition to X-as-a-Service (XaaS) models, ensuring value realization early in the customer journey is an imperative. Increasingly, the handshake between customer success organizations and other service lines, like education services, is critical to providing the best customer experience possible.

In this 45-minute on-demand webinar, TSIA’s Maria Manning-Chapman, VP, Education Services Research and Phil Nanus, VP, Customer Success Research and will discuss key practices that constitute the building blocks for creating a solid customer success and education services partnership. They will cover the following:

  • The building blocks that comprise your company’s customer success and education services handshake
  • The importance of having a customer success plan and integrating education into the plan.
  • Customer Success and Education Services activities and practices that help drive customer engagement.
  • Critical Customer Success and Education Services KPIs that each organization needs to share.
Attend this webinar to learn more about how to fortify the partnership of these two important organizations and ensure the ultimate customer success experience.

Presented By:

Maria Manning-Chapman

VP, Education Services Research, TSIA

Phil Nanus

VP, Customer Success Research, TSIA

Publish Date: January 24, 2020