On Demand Webinar

Flipped Webinar: Five Hot KM Trends for 2015!

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Capturing, sharing and managing knowledge is core to successful support operations, and knowledge initiatives today are expanding across service divisions. In this highly collaborative On-Demand webinar, TSIA will share insights into five of the hottest Knowledge Management (KM) trends, and then discuss those trends on the people, process and technology of successful knowledge management. This On-Demand webinar discusses trends including:

  • KM programs expand beyond support
  • Focus shifts from knowledgebase to search
  • Mobility extending KM reach
  • Social knowledge
  • Knowledge as a Service (SaaS)