Wait: The Internet of Things needs saving? It might. The most heavily hyped technology trend since the smart phone, projected to reach sales of $1.7 trillion in four years, is already showing signs of slowdown. Consumers are starting to find IoT devices too difficult to set up and use, and they’re speaking with their wallets. There’s nothing wrong with the things in the Internet of Things, but there’s a lot wrong with how we support them.Listen to John Ragsdale and Lee Gruenfeld as they talk about how support needs to undergo a radical transformation in order to make sure the IoT fulfill its ambitious promise.
VP Research, Technology and Social, TSIA
Vice President, Strategic Initiatives, Support.com
Publish Date: August 6, 2015
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