Every year KM technology tops the list of solutions companies plan to invest in and cloud solutions have given us a new reason to reshape our investments. There is a new wave of enterprise KM solutions that are smarter and more innovative that can help you achieve maximum results for support strategies, including boosting customer consumption of products, increased agent productivity and higher customer satisfaction scores.
Listen to industry veterans John Ragsdale from TSIA and Chris Hall from Transversal during this forward-looking discussion. They will expose what has been plaguing KM solutions for decades and will discuss five hot trends in knowledge management that are a must have for Pacesetter support organizations.
VP Research, Technology and Social, TSIA
Chief Marketing Officer, Transversal
Publish Date: March 25, 2015
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