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On Demand Webinar

Findability: The Search for Enterprise Content

Knowledge and content management are enterprise-wide challenges. Though support organizations have historically had a strong focus on knowledge management to speed customer issue resolution, doing a better job of capturing and sharing knowledge can improve productivity and the customer experience across the enterprise.

This 2-hour virtual summit will feature a highly interactive panel discussion with subject matter experts from Dell, Informatica, TeleTracking, Coveo, TSIA, and more, on the challenges and best practices behind enterprise-wide knowledge sharing and collaboration.

TSIA will also unveil the Knowledge Management Maturity Model 2.0, updated to reflect interest in the topic across product, sales, and service.

Featured Speakers

  • Host and moderator: John Ragsdale, Distinguished VP, Technology Research, TSIA
  • Omar Fdawi, Sr. Research Associate, Enterprise Technology, TSIA
  • Maria Manning-Chapman, VP, Education Services Research, TSIA
  • William Hudson, VP, Marketing IT, Dell
  • Melissa Korzun, Managing Director, Client Transformation, TeleTracking
  • Pattabhi Raman, Senior Director, Digital Experience, Informatica
  • Louis Têtu, Chairman & CEO, Coveo
 

Sponsored By:

Coveo logo

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Omar Fdawi

Sr. Research Associate, Enterprise Technology, TSIA

Publish Date: August 27, 2020