Findability: The Search for Enterprise Content

Join us August 27, 2020

9:00 AM PT / 12:00 PM ET

Knowledge and content management are enterprise-wide challenges. Though support organizations have historically had a strong focus on knowledge management to speed customer issue resolution, doing a better job of capturing and sharing knowledge can improve productivity and the customer experience across the enterprise.

In this 2-hour virtual summit, TSIA will unveil the Knowledge Management Maturity Model 2.0, updated to reflect interest in the topic across product, sales, and service. We will also offer a highly interactive discussion with a group expert panelists on the challenges and opportunities for enterprise-wide knowledge sharing and collaboration.

Featured Speakers

• Host and moderator: John Ragsdale, Distinguished VP, Technology Research, TSIA
• Omar Fdawi, Sr. Research Associate, Enterprise Technology, TSIA
• Melissa Korzun, Managing Director, Client Transformation, TeleTracking

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