This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Findability: The Search for Enterprise Content

Register to view the webinar

By supplying my contact information, I authorize TSIA and, if applicable, the sponsor(s) of this webinar, to contact me via email, phone, and postal mail about their products and services. Learn more or opt out.

Knowledge and content management are enterprise-wide challenges. Though support organizations have historically had a strong focus on knowledge management to speed customer issue resolution, doing a better job of capturing and sharing knowledge can improve productivity and the customer experience across the enterprise.

This 2-hour virtual summit will feature a highly interactive panel discussion with subject matter experts from Dell, Informatica, TeleTracking, Coveo, TSIA, and more, on the challenges and best practices behind enterprise-wide knowledge sharing and collaboration.

TSIA will also unveil the Knowledge Management Maturity Model 2.0, updated to reflect interest in the topic across product, sales, and service.

Featured Speakers

  • Host and moderator: John Ragsdale, Distinguished VP, Technology Research, TSIA
  • Omar Fdawi, Sr. Research Associate, Enterprise Technology, TSIA
  • Maria Manning-Chapman, VP, Education Services Research, TSIA
  • William Hudson, VP, Marketing IT, Dell
  • Melissa Korzun, Managing Director, Client Transformation, TeleTracking
  • Pattabhi Raman, Senior Director, Digital Experience, Informatica
  • Louis Têtu, Chairman & CEO, Coveo
 

Sponsored By:

Coveo logo

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Omar Fdawi

Sr. Research Associate, Enterprise Technology, TSIA

Publish Date: August 27, 2020