Knowledge and content management are enterprise-wide challenges. Though support organizations have historically had a strong focus on knowledge management to speed customer issue resolution, doing a better job of capturing and sharing knowledge can improve productivity and the customer experience across the enterprise.
This 2-hour virtual summit will feature a highly interactive panel discussion with subject matter experts from Dell, Informatica, TeleTracking, Coveo, TSIA, and more, on the challenges and best practices behind enterprise-wide knowledge sharing and collaboration.
TSIA will also unveil the Knowledge Management Maturity Model 2.0, updated to reflect interest in the topic across product, sales, and service.
Featured Speakers
- Host and moderator: John Ragsdale, Distinguished VP, Technology Research, TSIA
- Omar Fdawi, Sr. Research Associate, Enterprise Technology, TSIA
- Maria Manning-Chapman, VP, Education Services Research, TSIA
- William Hudson, VP, Marketing IT, Dell
- Melissa Korzun, Managing Director, Client Transformation, TeleTracking
- Pattabhi Raman, Senior Director, Digital Experience, Informatica
- Louis Têtu, Chairman & CEO, Coveo