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Knowledge and content management are enterprise-wide challenges. Though support organizations have historically had a strong focus on knowledge management to speed customer issue resolution, doing a better job of capturing and sharing knowledge can improve productivity and the customer experience across the enterprise.
This 2-hour virtual summit will feature a highly interactive panel discussion with subject matter experts from Dell, Informatica, TeleTracking, Coveo, TSIA, and more, on the challenges and best practices behind enterprise-wide knowledge sharing and collaboration.
TSIA will also unveil the Knowledge Management Maturity Model 2.0, updated to reflect interest in the topic across product, sales, and service.
Distinguished VP, Technology Research, TSIA
Sr. Research Associate, Enterprise Technology, TSIA
Publish Date: August 27, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.